Pricing
Simple plans that grow with your team
Start free, then upgrade when you need more agents, websites, the AI assistant or the API. Every plan includes the web dashboard and the mobile apps.
Free
Try live chat on one website.
Start free$0
Free forever
- 1 agent
- 1 website
- 2 concurrent chats
- ZebChat branding
Starter
For small teams answering every visitor.
Choose Starter$15/ month
Billed monthly
$12.75/ month
$153 billed yearly, save 15%
- 3 agents
- 3 websites
- 10 concurrent chats
- Verified visitors
Business
Most popularRouting, analytics and automation for growing support teams.
Choose Business$49/ month
Billed monthly
$41.58/ month
$499 billed yearly, save 15%
- 10 agents
- Unlimited websites
- 50 concurrent chats
- Advanced analytics
- Remove ZebChat branding
Pro
Unlimited agents, AI, API and white label.
Choose Pro$129/ month
Billed monthly
$109.58/ month
$1,315 billed yearly, save 15%
- 25 agents
- Unlimited concurrent chats
- AI assistant
- REST API & webhooks
- Priority support
Enterprise
Every feature, with seats and limits set for your contract.
Custom
Seats and limits for your contract
- Custom agent seats and limits
- Every feature included
- Invoiced billing
- Priority support
- Security review & DPA
Compare
Compare plans
Swipe to see all 5 plans
| Plan | Free | Starter | Business | Pro | Enterprise |
|---|---|---|---|---|---|
| Limits | |||||
| AgentsMembers who answer chats: owners, admins, supervisors and agents | 1 | 3 | 10 | 25 | Unlimited |
| WebsitesEach website gets its own widget, settings and site key | 1 | 3 | Unlimited | Unlimited | Unlimited |
| Concurrent chatsChats your team answers at the same time; more visitors wait in the queue | 2 | 10 | 50 | Unlimited | Unlimited |
| File storageAttachments sent in chats | 1 GB | 10 GB | 50 GB | 200 GB | Unlimited |
| Data retentionHow long ended conversations are kept before they are deleted, with their messages and files | 6 months | 1 year | 2 years | Unlimited | Unlimited |
| Features | |||||
| Remove “Powered by ZebChat” | Not included | Not included | Included | Included | Included |
| Advanced analytics | Not included | Not included | Included | Included | Included |
| Automations | Included | Included | Included | Included | Included |
| AI assistant (your own Claude or OpenAI key) | Not included | Not included | Included | Included | Included |
| AI knowledge base | Not included | Not included | Included | Included | Included |
| REST API keys & webhooks | Included | Included | Included | Included | Included |
| Verified visitors (signed setUser) | Not included | Included | Included | Included | Included |
| Priority support | Not included | Not included | Not included | Included | Included |
| Included in every plan | |||||
| Real-time live chat with typing and read receipts | Included | Included | Included | Included | Included |
| Web dashboard and agent apps for Android and iOS | Included | Included | Included | Included | Included |
| Push, browser and email notifications | Included | Included | Included | Included | Included |
| Live visitor list, live map, journeys and proactive chat | Included | Included | Included | Included | Included |
| Teams, skills, routing and chat queue | Included | Included | Included | Included | Included |
| Attachments, internal notes, saved replies and tags | Included | Included | Included | Included | Included |
| Widget customization, pre-chat and offline forms | Included | Included | Included | Included | Included |
| Business hours, holidays and live availability | Included | Included | Included | Included | Included |
| Ratings, transcripts and reports | Included | Included | Included | Included | Included |
| Cookie-consent mode, GDPR export and erasure | Included | Included | Included | Included | Included |
| Spam protection (Cloudflare Turnstile) | Included | Included | Included | Included | Included |
FAQ
Frequently asked questions
Is the Free plan really free?
Yes. 1 agent, 1 website and 2 concurrent chats, with no time limit and no card required.
What are concurrent chats?
The number of live chats your team can have assigned at the same time. There is no limit on how many conversations you have in a month. When the limit is reached, visitors can still start a chat: they wait in the queue and see their place in line and an estimated wait, and the first chat in line goes to an agent as soon as one of your chats ends. Chats the AI assistant is handling and offline-form messages do not count.
Who counts as an agent?
Every member who can answer chats: owners, admins, supervisors and agents. Viewers, who can only read, are not counted.
How does yearly billing work?
You pay for twelve months up front at a lower price: up to 15% less than paying monthly. Prices are in US dollars.
How do I pay?
Paid plans are billed through Stripe (cards) or PayPal. You can upgrade, change plans or cancel from Billing in the dashboard. If a payment fails, your plan keeps working during a grace period while you update your details.
Does the AI assistant cost extra?
ZebChat charges nothing for AI. The assistant, included in Pro and Enterprise, uses your own Anthropic (Claude) or OpenAI API key, and your provider bills you directly for usage.
Can I remove the ZebChat branding?
Yes. Business, Pro and Enterprise can hide the “Powered by ZebChat” line in the widget.
What does Enterprise include?
Every feature, with agent seats and limits set for your contract, invoiced billing, priority support, a security review and a data processing agreement. Contact sales for a quote.
Try ZebChat free
1 agent, 1 website and 2 concurrent chats, free forever. No card required.