Reports
Know how your team is doing
Reports show volume, speed and satisfaction across your team, per agent and per day, in your organization’s own time zone.
Highlights
What you get
Live chat reports: conversations, missed chats, first response and resolution times, CSAT ratings, agent performance and utilization, AI results and CSV export.
Conversations
New, resolved and missed chats per day, and chats per visitor.
Speed
Average first response time, resolution time and chat duration.
Satisfaction
CSAT and average rating from the widget’s post-chat rating, with comments.
Agent performance
Chats, messages, response time, CSAT, online time and utilization per agent.
AI results
Chats resolved by AI, handoff rate and reasons, tokens and cost.
CSV export
Download the agent table for your own spreadsheets.
Accurate by design
Numbers you can trust
Daily rollups are bucketed in your organization’s time zone, so a chat just before midnight lands on the right local day. Online time comes from real agent presence.
- Date ranges you choose, with daily charts
- Reports refresh every few minutes
- Changing your time zone recalculates the last 90 days
FAQ
Frequently asked questions
Which metrics do reports include?
Conversations, resolved and missed chats, average first response and resolution times, chat duration, CSAT and ratings, visitors, and per-agent chats, messages, online time and utilization.
Can I export reports?
Yes. The agent performance table can be downloaded as a CSV file.
Explore
More of ZebChat
Live chat
A fast, branded chat widget for your website
AI assistant
Answers from your knowledge, with your own AI key
Mobile apps
Answer chats from Android and iOS
Start talking to your visitors today
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