Acceptable Use Policy

1. The principle

Use ZebChat to talk with people who visit your websites, in a way that is lawful, honest and respectful of their privacy. This policy applies to everyone who uses ZebChat, including your team members, your API keys and the AI assistant you configure.

2. Prohibited content

You may not use ZebChat to send, store or distribute content that:

• is illegal, or promotes illegal activity;
• harasses, threatens, defames or discriminates against anyone;
• sexually exploits or endangers children;
• infringes intellectual property or privacy rights;
• contains malware, phishing links or other harmful code;
• impersonates another person or organization in order to mislead.

3. Spam and deceptive practices

• No unsolicited bulk messages, including through proactive chats or transcripts.
• No deceptive use of the AI assistant: do not instruct it to claim to be a human, and follow the AI disclosure rules that apply to you.
• No fake reviews, fake urgency or other manipulative messages.

4. Personal data

• Collect visitor data only with a lawful basis, inform visitors in your privacy policy and ask for consent where required (cookie-consent mode can help).
• Do not ask visitors for full payment card numbers, passwords or government ID numbers in chat, and do not use ZebChat to collect special categories of data without appropriate safeguards.
• Do not use ZebChat for profiling that the law prohibits.

5. Security and the platform

• Do not try to access other customers’ data or accounts.
• Do not probe, scan or test the security of ZebChat without our written permission; report vulnerabilities responsibly to [email protected] instead.
• Do not overload the Service, work around rate limits or plan limits, or share accounts to avoid paying for seats.
• Do not scrape the Service or resell it without a written agreement.
• Point webhooks and AI actions only at endpoints you control or are authorized to use.

The Security page explains how to report issues.

6. High-risk uses

ZebChat is not designed for emergency services or for situations where a delayed message or an inaccurate AI answer could cause death, injury or serious damage. Do not rely on it for such uses.

7. Enforcement and reporting

If we find a breach of this policy we may remove content, disable features, suspend or terminate accounts, and report illegal activity to the authorities. Where reasonable we will contact you first. To report abuse of ZebChat, write to [email protected].