AI assistant
An AI agent that knows your business and knows when to hand over
Connect your own Claude or OpenAI key, teach the assistant from your website, files and FAQs, and let it answer the routine questions. When a visitor needs a person, it hands the chat to your team with a summary.
Highlights
What you get
An AI agent that answers website visitors from your knowledge base with your own Anthropic Claude or OpenAI key, calls your systems through actions and hands the chat to a human when needed.
Bring your own key
Use your Anthropic (Claude) or OpenAI account. Your provider bills you directly; ZebChat never marks up AI usage.
Knowledge base
Import web pages, whole sites through a sitemap, PDF, DOCX, TXT or Markdown files, FAQs and articles.
Handoff to humans
Hands over on request, on keywords you choose, after a reply limit or when the spend cap is reached, with a summary note.
Actions
Let the assistant call your HTTPS endpoints, such as an order lookup, with signed requests and optional visitor confirmation.
Spend cap
Set a monthly limit. Usage, tokens and cost are tracked per chat and per month.
AI reports
Chats resolved by AI, handoff rate and reasons, sources used, action success and agent feedback.
Grounded answers
Answers from your own content
Sources are split into chunks, embedded with your OpenAI or Voyage AI key and searched with a hybrid of vector and full-text search, so replies stay close to what you actually published.
- Re-sync web sources daily or weekly; see indexing progress live
- Replies stream into the widget word by word, marked as AI
- Choose the model from the list your key can use, and the persona, avatar and greeting
- Modes: answer first, only when your team is offline, or off
Your team stays in charge
Test it, watch it and take over at any time
Agents see AI conversations in the inbox with live drafts, and can take over with one click. A playground and graded test questions let you check answers before visitors see them.
- Take over from the web dashboard or the mobile app
- Thumbs up or down on AI replies to track quality
- Test questions graded by the same model, with history
- Keys are encrypted and write-only: nobody can read them back
Documentation
Read the docs
FAQ
Frequently asked questions
Do I pay ZebChat for AI usage?
No. The AI assistant always uses your own Anthropic (Claude) or OpenAI API key, and your provider bills you directly for what you use. ZebChat adds no AI fees or markup.
Which plans include the AI assistant?
The AI assistant and its knowledge base are part of the Pro and Enterprise plans. See the pricing page for the current plan details.
Where does my data go when the assistant answers?
The conversation and the relevant knowledge snippets are sent to the AI provider whose key you added, under your own agreement with that provider.
What if the assistant does not know the answer?
It hands the chat to your team: when the visitor asks for a person, on your handoff keywords, after the reply limit, or when your spend cap is reached. Your team gets a summary note.
Explore
More of ZebChat
Live chat
A fast, branded chat widget for your website
Mobile apps
Answer chats from Android and iOS
Visitor tracking
See who is on your site, live, on a map
Start talking to your visitors today
Free for one agent and one website, with no card required. Upgrade when your team grows.